Marketplace Operations

Airgoods is building the future of food and beverage distribution.

Today, we help emerging brands (think Fishwife, Ghia and David Protein) rapidly grow their wholesale business and earn placement into the nation’s best specialty food stores.

We started in January 2023 and have since raised $7M from top investors like Y Combinator and Initialized Capital. We are a fully in-person company, with an office near Madison Square Park in New York City.

👋 Who you’ll work with

Elian (co-founder and COO): Elian studied Economics at Yale, played on the soccer team alongside Paolo and captained the team for two years. He also worked with Aaron at an emerging VC fund for 1.5 years of his time at Yale. Grew up in Asia and Europe before moving to Milwaukee before college.

Aaron (co-founder and CEO): Aaron studied Economics at Yale, where he met Elian and Paolo. After Yale, he worked at an emerging VC fund in New York with Elian; that fund would later write the first check into Airgoods. He grew up helping his dad run the wholesale side of a brick & mortar retail store in Portland, Maine.

Paolo (co-founder and CTO): Paolo studied Computer Science and Economics at Yale. Previously worked as a software engineer at his brother’s startup Momence (YC S20). Grew up in Brazil before coming to the US for college. Played soccer at Yale and loves sports.

You’ll also jam daily with growth & engineering teammates Andrés, Emilio, Sergio, Steven and Leck.

🚀 The role

Airgoods is growing rapidly, and we need a Marketplace Operations athlete to run the operations engine that onboards and supports thousands of users on our marketplace every month. For this role, we’re seeking someone to own seller onboarding, scale customer support, and track performance for every brand in the pipeline.

You will:

• Onboard sellers end-to-end — verify applications, connect integrations (fulfillment software, payment processors), review and launch new brands to the marketplace
• Maintain and scale core workflows — maintain ops processes and automate repetitive workflows with tools like Zapier, Gumloop, n8n, Operator, and other browser use AI tools
• Document and teach — write SOPs, playbooks, and record instructional videos for both internal use and to help our users interact with the product
• Monitor seller performance — track fulfillment data, damage/missing order reports, and intervene early to get them back on target
• Provide direct support — manage support chat, phone, and email today; build systems to handle 10× the volume tomorrow
• Publish weekly reports — ship weekly reports on funnel velocity, fulfillment health, and major bottlenecks to the user experience

What it takes to thrive here:

• Tireless work ethic – willing to push evenings & weekends to hit ambitious goals.
• Prioritize speed & have a bias for action.
• Relentless innovation – you’re obsessed with using the newest automation and AI tools
• Extreme ownership – you set high bars and consistently over‑deliver.
• Beginner’s mindset – humble, hungry, and always learning.
• You play for the front of the jersey.

🛠️ What you bring

Must-haves

• Proven track record managing complex operations — you juggle multiple workstreams, triage issues quickly, and keep everything on schedule without dropping details.
• You have strong written and verbal communication. You can clearly and persuasively explain Airgoods’ value to brands at various stages.
• Analytical mindset; you process data quickly and understand user trends
• You’re organized, curious, and detail-oriented – someone who thrives in a fast-paced environment where things change quickly and speed matters.
• NYC‑based or willing to relocate; team collaborates in person 5 days a week.

Bonus points

• Experience building AI-powered workflows (Zapier, Python, OpenAI, Intercom).
• Early-stage startup or CPG / B2B marketplace background.
• Experience with SQL and data analytics + visualization.

🎁 What we offer

• $80k - $150k • 0.01% - 0.2%
• Medical, dental, and vision insurance.
• Unlimited PTO + two team offsites per year.
• Expensed dinner in the office Monday - Thursday.
• $400 / month wellness stipend to encourage you to invest in your health.
• Commuter benefits to get you to and from the office.
• Dedicated founders who are committed to building an amazing team and supporting you.

Don’t see a perfect fit?_ Reach out anyway – exceptional talent always has a home at Airgoods._